Refund Policy for Faceless Shorts

1. No Refund Policy

Faceless Shorts maintains a strict no-refund policy for all services and products offered through our platform. Due to the nature of our AI-powered video generation service and the digital nature of our products, all sales are final and non-refundable.

This policy applies to all purchases including, but not limited to: subscription plans, credit packages, one-time payments, and any other services offered through Faceless Shorts.

2. Reasons for No Refund Policy

2.1 Digital Nature of Services

Our services involve the use of digital resources, AI processing power, and third-party API integrations that incur immediate costs to us. Once you initiate a video generation or use our AI services, resources are consumed and cannot be recovered.

2.2 AI Processing Costs

Video generation requires significant computational resources including:

• AI model inference costs for script generation, image creation, and voice synthesis
• Cloud computing resources for video rendering
• Third-party API calls to AI providers (Google Gemini, ElevenLabs, etc.)
• Storage and bandwidth costs for media hosting

These costs are incurred immediately upon service use and cannot be recovered.

2.3 Instant Delivery

Our services are delivered instantly upon purchase or credit usage. Unlike physical goods that can be returned, digital services and credits cannot be "returned" once they have been accessed or used.

2.4 Prevention of Abuse

The no-refund policy helps prevent service abuse, including users consuming resources and then requesting refunds, which would be unfair to legitimate users and unsustainable for our business.

3. What This Policy Covers

3.1 Subscription Plans

All subscription plans (monthly and yearly) are non-refundable, including:

• Starter plans ($29/month or $290/year)
• Pro plans ($99/month or $990/year)
• Any other subscription tiers we may offer

However, you may cancel your subscription at any time to prevent future charges. You will continue to have access to the service until the end of your current billing period.

3.2 Credit Packages

All credit purchases are non-refundable, including:

• One-time credit packs (e.g., 200 credits for $5)
• Credits included with subscription plans
• Any bonus or promotional credits

Once credits are added to your account, they cannot be refunded or exchanged for cash.

3.3 Video Generation Services

All video generation services are non-refundable, including:

• Individual video projects
• Video series creation
• AI-generated content (scripts, images, audio, videos)
• Rendering and processing services

3.4 Third-Party Services

Charges related to third-party services integrated into our platform are non-refundable, as we pay these providers regardless of your satisfaction with the output.

4. Exceptions

While our general policy is no refunds, we may make exceptions in the following limited circumstances:

4.1 Duplicate Charges

If you were accidentally charged multiple times for the same purchase, we will refund the duplicate charge(s). You must notify us within 30 days of the duplicate charge with proof of the duplicate transaction.

4.2 Technical Failures

If our service experiences a complete technical failure preventing you from accessing features you paid for, and we cannot resolve the issue within a reasonable timeframe, we may offer a pro-rated refund for the affected period.

Note: Temporary outages, scheduled maintenance, or minor glitches do not qualify for refunds.

4.3 Billing Errors

If you were charged incorrectly due to a billing error on our part (e.g., wrong amount charged, charged after cancellation), we will correct the error and refund any overcharges.

4.4 Legal Requirements

We will comply with all applicable laws regarding refunds. If your jurisdiction requires refunds for certain types of purchases, we will comply with those legal requirements.

5. What Is Not Covered

The following situations do NOT qualify for refunds under any circumstances:

• Change of Mind: Deciding you no longer want the service after purchase
• Dissatisfaction with Results: Not being satisfied with the AI-generated content quality
• Unused Credits: Credits that remain unused in your account (they do not expire but are non-refundable)
• User Error: Accidental purchases, misunderstandings of features, or misuse of the service
• Failure to Cancel: Charges that occur because you forgot to cancel your subscription before renewal
• Partial Usage: Using some credits or services and then requesting a refund for the remainder
• Account Issues: Inability to access your account due to forgotten credentials (we can help you recover access)
• Third-Party Issues: Problems with third-party services outside our control
• Account Suspensions: Credits or services used before account suspension due to Terms violations

6. Subscription Cancellation

6.1 How to Cancel

You can cancel your subscription at any time through your account settings or by contacting customer support. Upon cancellation:

• You will not be charged for future billing periods
• You retain access to the service until the end of your current billing period
• Any unused credits will remain in your account according to our credit policy
• No refund will be issued for the current billing period

6.2 Annual Subscriptions

For annual subscriptions, the same cancellation terms apply. You can cancel to prevent future renewal, but no pro-rated refund will be issued for the unused portion of the annual term.

6.3 Credit Expiration

Upon subscription cancellation, any remaining credits in your account will remain available for use according to our credit retention policy. Credits do not expire as long as your account remains active, even without an active subscription.

7. Chargebacks

7.1 Dispute Resolution

If you have an issue with your purchase, please contact our customer support team before filing a chargeback with your payment provider. We are committed to working with you to resolve any legitimate issues.

7.2 Consequences of Chargebacks

Filing a chargeback without first contacting us may result in:

• Immediate suspension or termination of your account
• Forfeiture of any remaining credits or services
• Loss of access to the platform
• Legal action to recover disputed funds and associated costs

Important: Chargebacks should be a last resort. We encourage you to contact us first so we can address your concerns directly.

8. Trial and Promotional Offers

8.1 Free Trials

If we offer free trials, they are explicitly offered without any obligation to purchase. However, if you convert from a free trial to a paid subscription, the standard no-refund policy applies to all charges incurred after conversion.

8.2 Promotional Credits

Promotional credits, bonus credits, or free credits provided through special offers are non-refundable and have no cash value. They cannot be exchanged or refunded under any circumstances.

8.3 Discounted Purchases

Purchases made with discount codes or promotional pricing are subject to the same no-refund policy as full-price purchases.

9. Service Modifications and Discontinuations

9.1 Service Changes

We reserve the right to modify, discontinue, or change any aspect of our services at any time. If we make significant changes that materially affect your ability to use the service you paid for, we may offer credits or alternative compensation at our sole discretion.

9.2 Platform Shutdown

In the unlikely event that Faceless Shorts shuts down permanently, we will provide advance notice and may pro-rate refunds for unused portions of annual subscriptions, subject to applicable laws and our financial capabilities at that time.

10. Customer Support Commitment

While we do not offer refunds, we are committed to your satisfaction and will work with you to resolve issues you may encounter:

• Technical Support: We provide technical support to help you use our services effectively
• Billing Inquiries: We can answer questions about charges and help you understand your statements
• Feature Guidance: We can help you understand and utilize all features of our platform
• Issue Resolution: If you experience a service failure, we will work to resolve it promptly

Please contact our customer support team through the support button on our website or through your account settings. We typically respond within 1-2 business days.

11. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Any changes will be:

• Posted on this page with an updated "Effective Date"
• Effective immediately upon posting for new purchases
• Communicated via email for material changes to existing customers

Your continued use of our services after a change to this policy constitutes acceptance of the new policy.

12. Contact Information

If you have questions about this Refund Policy or need to discuss an issue with your purchase, please contact us:

• Customer Support: Use the customer support button on our website
• Email: Contact us through our support system
• Response Time: We typically respond within 1-2 business days

13. Acknowledgment and Agreement

By making a purchase on Faceless Shorts, you acknowledge that:

• You have read and understood this Refund Policy
• You agree that all purchases are final and non-refundable
• You understand the digital nature of the services and that resources are consumed immediately upon use
• You accept that this policy applies to all purchases, subscriptions, and credits
• You agree to contact customer support for any issues before filing payment disputes

If you do not agree with this policy, please do not make a purchase on our platform.